Parallels Remote Application Server – HTML5 Gateway Thu, 01 Aug 2024 14:18:40 +0000 Thu, 01 Aug 2024 14:18:40 +0000 Parallels Forums https://forum.parallels.com/forums/parallels-remote-application-server-html5-gateway.749/ Sat, 27 Jul 2024 10:14:20 +0000 https://forum.parallels.com/threads/paralles-windows-client-cannot-connect-out-of-html5-portal.349432/ https://forum.parallels.com/threads/paralles-windows-client-cannot-connect-out-of-html5-portal.349432/ invalid@example.com (JuergenS11) JuergenS11 I have published HTML5 Portal to the internet via Sophos WAF. HTML5 connection within a browser is working fine. When I try to start the windows client out of HTML5 portal I get a connection error.

Is there something special I have to take care of?

Regards, Juergen]]> 12 Mon, 22 Apr 2024 00:46:41 +0000 https://forum.parallels.com/threads/cant-publish-html5-portal-via-azure-app-proxy.352188/ https://forum.parallels.com/threads/cant-publish-html5-portal-via-azure-app-proxy.352188/ invalid@example.com (GertG) GertG Question:
1) Is it Possible to Do this?
2) Is a tutorial available?
3) Any Tipps, todo this?]]> 1 Tue, 30 Jan 2024 16:28:31 +0000 https://forum.parallels.com/threads/working-with-access-from-linux-client-and-not-html5.362903/ https://forum.parallels.com/threads/working-with-access-from-linux-client-and-not-html5.362903/ invalid@example.com (RomanO3) RomanO3
So I started up my mac mini with the Access Server, and downloaded Access client on my Ubuntu laptop. I can connect through html5 fine so far, however the client itself on Linux says [ you do not have RAS farms running you cannot connect through when i give it my info like email address or server IP....

Working with Access from Linux client and not HTML5]]> 3 Thu, 21 Dec 2023 17:52:00 +0000 https://forum.parallels.com/threads/introducing-the-new-parallels-ras-user-portal-a-more-intuitive-experience-for-end-users.361978/ https://forum.parallels.com/threads/introducing-the-new-parallels-ras-user-portal-a-more-intuitive-experience-for-end-users.361978/ invalid@example.com (PaulChristopher@Parallels) PaulChristopher@Parallels
Users accessing the User Portal will be presented with the new interface immediately after Parallels RAS is updated to 19.3....

Introducing the new Parallels RAS User Portal: a more intuitive experience for end users]]> 1 Mon, 03 Oct 2022 15:27:03 +0000 https://forum.parallels.com/threads/no-halb-best-way-to-use-dns-for-two-gateways-for-html5-clients.358605/ https://forum.parallels.com/threads/no-halb-best-way-to-use-dns-for-two-gateways-for-html5-clients.358605/ invalid@example.com (SamS22) SamS22
Without going down the path of a HALB as we don't have huge numbers of users whats the best way to setup https://ras.mydomain.com to utilise our 2 gateways for HTML5 clients. ie: we just want users using a vanity type URL instead of picking a gateway URL.

is it just to setup an A DNS Record for RAS.mydomain.com with two A entries of the IP addresses of both gateways?

For example
https://ras-gw1.mydomain.com...

No HALB - best way to use DNS for two gateways for HTML5 clients]]> 1 Tue, 07 Jun 2022 03:25:54 +0000 https://forum.parallels.com/threads/external-dns-name-for-html5-gateway.349194/ https://forum.parallels.com/threads/external-dns-name-for-html5-gateway.349194/ invalid@example.com (OleksandrS2) OleksandrS2 I just recently installed RAS 17.1 and HTML5 gateway does work if I access the page via external IP address, so I'm trying to configure external DNS name for HTML5 gateway.
I see that in Gateways Properties page I have a tab called 'Web' where the default URL can be overridden, tried to do that, but unfortunately it doesn't work for me, I'm getting a browser error: "Connection timed out"
Is there any other option needs to be configured, so HTML5 will work by DNS name

Thanks,

Alex]]> 1 Wed, 02 Mar 2022 23:07:11 +0000 https://forum.parallels.com/threads/smartcard-passthrough-with-browser-based-html-access.356823/ https://forum.parallels.com/threads/smartcard-passthrough-with-browser-based-html-access.356823/ invalid@example.com (DmitriO) DmitriO Tue, 17 Aug 2021 06:51:10 +0000 https://forum.parallels.com/threads/multi-dual-monitor-with-html5-client.353698/ https://forum.parallels.com/threads/multi-dual-monitor-with-html5-client.353698/ invalid@example.com (DennisH9) DennisH9 For a customer environment, the question must be clarified whether dual / multi monitors are supported by the HTML5 client.
And how is it configured?

Many thanks,
Dennis Herrchen.

PS: Support in german is preferred if possible.]]> 2 Thu, 25 Feb 2021 14:24:33 +0000 https://forum.parallels.com/threads/control-experience-settings-in-html5-client.351817/ https://forum.parallels.com/threads/control-experience-settings-in-html5-client.351817/ invalid@example.com (ThaiN) ThaiN Sorry if this is duplicated question.
According to https://kb.parallels.com/en/125185, we can reduce the bandwidth used by Client via Experience settings policy. In fact, changing Experience settings policy is not possible for Launching apps in Browser only (HTML5 Only) mode.
In HTML5 only mode, please help me to decrease network bandwidth using! in my case, sometimes network traffic rise to 60 Mbps per user. This traffic is too high for our network.
Thank for reading...

Control Experience settings in HTML5 Client]]> 1 Wed, 24 Feb 2021 16:50:09 +0000 https://forum.parallels.com/threads/html5-cleint-keeps-prompting-for-u-p.352632/ https://forum.parallels.com/threads/html5-cleint-keeps-prompting-for-u-p.352632/ invalid@example.com (Dan@Work) Dan@Work I have just started working on the demo/eval of RAS; I have a basic VDI pool setup in my lab and have published a pool for Win 10 VDI clients.

If I use the "full fat" client to connect, this works and an RDP session is initiated.

However when using the HTML5 interface to launch the desktop, it attempts to connect then presents a u/p dialog box.
I can click OK, and it just asks for u/p again.

I've been looking in the logs to see if I can see anything obvious but nothing jumps out....

HTML5 Cleint keeps prompting for u/p]]> 2 Thu, 28 Jan 2021 17:19:37 +0000 https://forum.parallels.com/threads/copy-paste.352391/ https://forum.parallels.com/threads/copy-paste.352391/ invalid@example.com (chrisc48) chrisc48 Is there a way to copy and paste without getting the users to have to use the clipboard thing?
Its most irritating when copy and pasting from excel to have to open the clipboard to paste into the WebClient

Thanks
Chris]]> Mon, 04 Jan 2021 07:24:49 +0000 https://forum.parallels.com/threads/limit-open-in-html5-client-based-on-user-or-security-group.345849/ https://forum.parallels.com/threads/limit-open-in-html5-client-based-on-user-or-security-group.345849/ invalid@example.com (brianb16) brianb16
I know we can disable through the gateway but I do not want to disable for all users.

Thanks]]> 2 Fri, 28 Aug 2020 12:06:03 +0000 https://forum.parallels.com/threads/customize-published-application-behavior-during-client-integration.350777/ https://forum.parallels.com/threads/customize-published-application-behavior-during-client-integration.350777/ invalid@example.com (TejasD) TejasD 2 Tue, 07 Apr 2020 20:07:32 +0000 https://forum.parallels.com/threads/html5-client-spins-going-through-firepower.349594/ https://forum.parallels.com/threads/html5-client-spins-going-through-firepower.349594/ invalid@example.com (MichaelW48) MichaelW48
THANKS]]> 1 Sat, 07 Mar 2020 09:04:32 +0000 https://forum.parallels.com/threads/automatically-save-a-file-and-then-download-using-html5.347098/ https://forum.parallels.com/threads/automatically-save-a-file-and-then-download-using-html5.347098/ invalid@example.com (RichardC11) RichardC11 2 Fri, 24 Jan 2020 11:56:47 +0000 https://forum.parallels.com/threads/html5-portal-customisation.349089/ https://forum.parallels.com/threads/html5-portal-customisation.349089/ invalid@example.com (BradleyD3) BradleyD3
A couple of questions .. hoping that they're reasonably quick and simple.

The first and more important one, is it possible to hide the "Settings" Option in the portal? - We don't want users to see the sounds setting etc as we don't currently plan remote applications/desktops having the ability to play audio. I've already disabled in-app options for this.
View attachment 15714 View attachment 15715

Without adding it to the keyboard shortcut, could I also add a Log off...

HTML5 Portal customisation]]> Tue, 10 Dec 2019 12:20:46 +0000 https://forum.parallels.com/threads/remote-application-toolbar-missing-in-html-client.347263/ https://forum.parallels.com/threads/remote-application-toolbar-missing-in-html-client.347263/ invalid@example.com (DanielN7) DanielN7 https://kb.parallels.com/123590 But I don't see this. I'm assuming this is where the file transfer option is supposed to be as well. I can't find anywhere to turn it on. How do I enable this toolbar?]]> 5 Tue, 08 Oct 2019 09:41:21 +0000 https://forum.parallels.com/threads/html5-from-outside-the-network.346882/ https://forum.parallels.com/threads/html5-from-outside-the-network.346882/ invalid@example.com (MattB11) MattB11
I have a RAS farm configured as shown in the attached image. The key component here is the one to one NAT from my public IP to the virtual IP bewteen the HALBs. My external users are able to connect a fat client to ras.domain.com and all applications function normally. However, if they attempt to use the HTML5 gateway, the HALB attempts to reroute the traffic to either https://rasgw1.domain.com or https://rasgw2.domain.com. Naturally, these servers are...

HTML5 from outside the network]]> 4 Sun, 06 Oct 2019 22:57:27 +0000 https://forum.parallels.com/threads/disable-upload-download-buttons-in-html5.342963/ https://forum.parallels.com/threads/disable-upload-download-buttons-in-html5.342963/ invalid@example.com (MarcelB9) MarcelB9 Due to security reasons.
Is this possible?
I've looked at http://kb.parallels.com/en/123590, but this gives no solution.
View attachment 13219]]> 6 Sun, 06 Oct 2019 22:53:44 +0000 https://forum.parallels.com/threads/android-browser-not-supported.335566/ https://forum.parallels.com/threads/android-browser-not-supported.335566/ invalid@example.com (DCStalls) DCStalls
Also, I dont mind the individual apps, but it is difficult for remote users to configure. Is there a way that from the HTML5 site or Client Portal, that they can download a file that configures the session for the user?]]> 9