All mouse and keyboard input stopped working

Discussion in 'Parallels Desktop on a Mac with Apple silicon' started by patc4, Apr 3, 2022.

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Page 2 of 2
  1. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,
    As a possible solution, kindly follow the below steps:
    0. Shut down the affected virtual machine.
    1. While the Virtual Machine is running, from the Top menu bar, click Actions > select Reset.
    2. Perform this action 3 times consecutively. This will boot your Windows into recovery mode.
    3. Once in recovery mode, Click on Troubleshoot > Advanced options > Startup settings > Restart > Press 4.
    4. Once in Safe Mode,try reinstalling Parallels Tools ?
    Let us know if you have been able to do it ?
    Thank you.
     
    Pramesh Boodadoo, Oct 19, 2023
    #21
  2. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,
    As a possible solution, kindly follow the below steps:
    1. Launch your Windows 11 Virtual Machine.
    2. Click on Actions Menu on top of the mac menu bar > Select Reinstall Parallels Tools > You will get a Prompt where you need to select "Yes" to proceed.
    If Installation of Parallels Tools is greyed out, please provide us with a screenshot.
    3. Restart the Windows 11 and verify if the issue is persists ?
    If the issue persists, for us to further investigate this issue, kindly reproduce the issue and collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thank you.
     
    Pramesh Boodadoo, Oct 19, 2023
    #22
  3. EvaB4

    EvaB4 Bit poster

    Messages:
    1
    Hello Pramesh,
    I'm having the same issue - also having Steam installed on my Windows VM.
    I tried everything you suggested but it didn't work, even in safe mode.
    I just sent the Technical report #439759728.
    Please help.
    Best regards,
    Eva
     
    EvaB4, Oct 20, 2023
    #23
  4. AndrewS65

    AndrewS65

    Messages:
    1
    Trying to boot Cities Skylines 2 on Steam. Read a sugguestion to preform a hard reboot. Now, it is not connecting to my network via Mac and I do not have access to my mouse.
    Report ID: 440501571
     
    AndrewS65, Oct 29, 2023
    #24
  5. flows

    flows

    Messages:
    1
    The good news is that this is a known issue related to Steam's "Xbox extended feature support", you can read about it here: https://kb.parallels.com/129438

    The bad news is that you need a Parallels Pro or Business edition to solve the problem. If you're stuck to a Standard edition, the only thing you can do is reset your Windows (with Parallels you can do this without mouse).

    I would kindly request that Parallels gives us an option to delete the Windows Registry Key for that Steam checkbox even for Standard versions.
     
    flows, Dec 22, 2023
    #25
    LoicB2 likes this.
  6. LoicB2

    LoicB2 Bit poster

    Messages:
    5
    Hello I could try the above successfully and regained access to my VM windows 11 ARM. Thanks !
     
    LoicB2, Jan 10, 2024
    #26
  7. Talon

    Talon Bit poster

    Messages:
    2
    Hi Parallels Support,
    Im still stuck on this problem and tried the given options, sadly with no effect. I put in a report under de ID
    451497488.
    Would love to get a solution back for this since i need it for school. Thanks!
     
    Talon, Feb 23, 2024
    #27
  8. SolomonS1

    SolomonS1

    Messages:
    1
    working result!!!
    https://kb.parallels.com/129438
     
    SolomonS1, May 21, 2024
    #28
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