I am getting no password reset email (it's not in spam) and I'm locked out

I've lost the password to my parallels account. Multiple attempts to reset the password result in no reset email being sent (and there's nothing in the spam folder). Can you help reset my password please?
I've tried the @ParallelsCares account on twitter and it's either a bot or someone who doesn't read very well so I've given up there.

 

Hi, kindly send your registered email address in private message to assist you further.

 

I am having the same issue

 

Hello, please check your inbox.

 

Im havin the same issue, could u help me?

 

Hello, we have sent you a private message. Please help us with your account email address over there so that we can check this further. Thanks.

 

Hello.

Could somebody help me. I have the same issue. I cannot receive recovery password email. Nothing in my spam and junk folder either.

Thanks in advance.

 

I am also having the same issue, please help me