Installation of Parallels Tools fails on Windows 7 VM

Discussion in 'Installation and Configuration of Parallels Desktop' started by marky5, Aug 30, 2023.

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  1. marky5

    marky5 Bit poster

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    2
    I have two Windows 7 VMs installed under MacOS Mojave and Parallels v16. I am unable to install the Parallels Tools in either VM. Generally the installation gets to about 60% on the progress bar and then an error message ("a problem occurred") appears and the only option is to reboot. This reboot sometimes resets things like the Windows screen resolution. I have tried all of the troubleshooting options here: https://kb.parallels.com/8969. They all result in the same error.
    Any other possible work arounds to this?
     
    marky5, Aug 30, 2023
    #1
  2. Trishna Oobeyram

    Trishna Oobeyram Staff Member

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    Hello!
    In order to proceed with further investigation, kindly provide us with the below information:
    1. Reproduce the issue.
    2. Take screenshots of the errors.
    3. Send us a detailed explanation with the screenshots attached in reply.
    4. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and send the report's 9-digit ID in a reply.
    Thank you!
     
    Trishna Oobeyram, Sep 1, 2023
    #2
  3. marky5

    marky5 Bit poster

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    2
    Thanks.
    Will do in detail week after next.
    For now; i) Launch Parallels ii) start up W7 VM iii) Actions -> Reinstall Parallels Tools iv) gets to about 60% on progress bar and then the attached error message. Only option is to reboot by hitting return (VM does not respond to mouse). As I indicated, I went through all of the gyrations in that kb document to avail. Same issue with two different W7 VMs.
    Thanks.
     

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    marky5, Sep 1, 2023
    #3
  4. DeanH10

    DeanH10 Bit poster

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    I have this exact same problem. Was a solution found? After re-start Windows states that drivers had not been installed (picture attached)
     

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    DeanH10, May 12, 2024
    #4

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