Title: Issue with Parallels Desktop for Mac Renewal - Payment Successful but Purchase Failed

Dear Parallels Support Team,

I recently renewed my subscription for Parallels Desktop for Mac through your website (https://www.parallels.com/). I completed the payment using Alipay, and the transaction was marked as successful on Alipay's platform. However, your website displayed a purchase failure, and I did not receive my activation code.

This issue has caused significant inconvenience, and I am seeking immediate assistance to resolve this matter. I have attached the transaction details and any relevant screenshots for your reference.

Please advise on the next steps to either complete the purchase or receive a refund for the unsuccessful transaction.

Thank you for your prompt attention to this issue.

Best regards