Hello,
As a possible solution, kindly follow the below steps:
1. While the Virtual Machine is running, from the Top menu bar, click Actions > select Reset.
2. Perform this action 3 times consecutively. This will boot your Windows into recovery mode.
3. Once in recovery mode, Click on Troubleshoot > Advanced options > Startup settings > Restart > Press 4.
Once in Safe Mode, please follow the steps below:
4. Open Command prompt (Windows search > Command prompt) and execute the following commands one-by-one:
sfc /scannow
(kindly wait until the command is successfully completed)
5.1. Then execute:
DISM /ONLINE /CLEANUP-IMAGE /SCANHEALTH
DISM /ONLINE /CLEANUP-IMAGE /CHECKHEALTH
DISM /ONLINE /CLEANUP-IMAGE /RESTOREHEALTH
6. Take a screenshot of the output in Command prompt and send it to us.
7. Restart the virtual machine.
If the issue persists, kindly follow the below steps:
1. Shut down the Virtual Machine. Make sure that the virtual machine is shut down. If it is in a suspended state, please run it and then shut down (Actions > Shut Down).
2. Open the Virtual Machine's Configuration:
2.1. Click on the Parallels Desktop icon in the Mac menu bar -> select "Control Center".
2.2. Click on the cogwheel icon, next to your virtual machine.
For additional information on how to open virtual machine configuration, please check:
https://kb.parallels.com/117287
3. Open "Hardware" tab -> "Boot Order" -> "Advanced Settings" -> "Boot flags".
4. Paste the following text in the "Boot flags" field:
video.metal=0
5. Run the virtual machine and check if the issue persists.
If the issue persists, kindly collect an additional technical report (click Parallels icon || > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide the report's 9-digit ID in reply to this post.
Thank you.
Click to expand...
