How do I get a refund? I forgot to turn off the auto-renew for my subscription.

Discussion in 'Licensing and Activation' started by MaryG3, Jul 7, 2024.

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  1. MaryG3

    MaryG3

    Messages:
    1
    How do I get a refund? I forgot to turn off the auto-renew for my subscription.
     
    MaryG3, Jul 7, 2024
    #1
  2. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    144
    Hello @MaryG3 ,
    Thank you for your feedback.
    Please note that we have opened an internal ticket regarding your refund request.
    Kindly check your email mgxxxxxxxx4@xxail.xxm and provide us with your reply.
    Thank you!
     
    Ashley Chumun, Jul 8, 2024
    #2
  3. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    I'm in the same situation. I opened 2 tickets and no one has gotten back to me yet.
     
    BrianM45, Jul 9, 2024
    #3
  4. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    528
    Hello,
    We could not find any ticket associated with your current email address.
    Please share the ticket numbers so that we can process it for you.

    Thanks
     
    Avinash Bundhoo, Jul 11, 2024
    #4
  5. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    #4831117 or #8612905 or #4831113
     
    BrianM45, Jul 11, 2024
    #5
  6. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    Hello I still havent heard back. The ticket numbers I have submitted as below

    #4831117 or #8612905 or #4831113

    Reference # 471817376
     
    BrianM45, Jul 22, 2024
    #6
  7. SeungR

    SeungR Bit poster

    Messages:
    2
    I have three subscriptions. two from apple pay and one from your website I bought.
    I didn't subscribe two subscriptions from Apple but there are two charges on Apple pay. Please refund these two transaction.
     

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    SeungR, Jul 30, 2024 at 6:15 PM
    #7
  8. BrianM45

    BrianM45 Bit poster

    Messages:
    4
    FINALLY received my refund, thank you
     
    BrianM45, Jul 31, 2024 at 5:44 PM
    #8

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