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We'll create a ticket for you directly in the Second Line team. Our engineers will contact you shortly.

Hello @syber , @DavidL77 , First of all, kindly accept our apologies for the delay in response. We're trying to do our best to get things done...

Hello! Since for creation of a VM on Apple silicon Mac it's needed to have an Arm installation image, it's only possible to install macOS 12 -...

Hello, Thanks for bringing it up. We've reported this issue to our developers. We'll keep you posted.

Hello! If you have a Mac with an Intel processor, then you can install a Windows 10 virtual machine (VM) by downloading Windows 10 ISO from the...

Hello, Thanks for bringing it up! We're aware of the issue and have already reported it to our colleagues from Microsoft.

Hello, Thanks for bringing it up! We're aware of the issue and have already reported it to our colleagues from Microsoft.

Hello! Thanks a lot for bringing this up. Our Engineering team has confirmed the issue is fixed in macOS 14.3. So, if you have a chance, kindly...

We'd like to investigate the issue. Our engineers will contact you shortly to find a solution for this.

Hello! The issue will be fixed shortly. Please expect a Parallels Desktop update coming soon!

For now you can try to install Parallels Desktop 19.1.1 and check if the issue remains. The build can be downloaded from here. We're working on a...

For the record. The issue has been fixed upon installing Parallels Desktop 19.2.0.

Hello @MaartenM1 , As per the log, the crash took place when you were on 19.1.1: >...

hello @SheldonW , would you send a screenshot of the issue, please? Additionally, collect a technical report while the issue is being reproduced...

Hello @DavidB142 , Thanks for bringing it up! I've just moved your ticket directly to the Second Line support queue. Please expect an email from...

Hello @DavidL81 , I've moved your support ticket directly to the Second Line Support queue. Please expect an email from us shortly.

Hello Vitalii! Would you reproduce the issue again and collect a technical report while the issue is being reproduced (click Parallels icon > Help...

Hi @LangstonH , Kindly open a ticket at https://parallels.com/support and collect a technical report while the issue is being reproduced (click...

Hello! The issue has been fixed in Parallels Desktop 19.2.0.

Hello! The issue has been fixed in Parallels Desktop 19.2.0.