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Hello Kevin, Kindly note that this was a legitimate attempt to charge you for a Parallels license. Information on our systems shows you had an...

Hi Hiroshi, Kindly be informed that the amount of vCPUs that can be allocated to a VM is dependent on the existing physical memory available.

Hi Lee, Information from our end show your license as active. Could you please confirm if it still shows as expired on your dashboard?

Hello Ralf, Unfortunately, there isn't a way to prevent a specific keystroke from being sent to your Windows virtual machine. However, you can...

Hello, To aid us in troubleshooting this further, please collect a technical report while the issue is being reproduced (click the Parallels icon...

Hello KHURANAF, Kindly provide us with a detailed explanation of the issues being experienced. Additionally, to aid us in troubleshooting this...

Hello Bjarne, I'm happy to answer your inquiries. 1. The subscription model is a license type that requires annual payment and provides you with...

Hello Alex, Kindly confirm if this issue has now been resolved.

Hello Felipe, Please be informed that a refund request for the purchase has been submitted for processing. Furthermore, kindly note that it can...

Hello, Thank you for your response. Kindly perform the following actions: 1. Click on the Toolbox icon. 2. Hover over the Record Screen tool and...

Hello Joe, Kindly perform the following actions: 1. Click on the Toolbox icon. 2. Hover over Record Screen and select the Gear(settings) icon....

Hello Horváth, Kindly perform the following actions: 1. Click on the Toolbox icon. 2. Hover over Record Screen and select the Gear(settings)...

Hello Michael, To aid us in troubleshooting this issue, kindly perform the following actions: Open Terminal on your Mac (Applications >...

Hello ParallelsU1258, Please be informed that we have created a support ticket with ticket number 4554277. Kindly check your e-mail for further...

Hello HolgerK6, Please be informed that Parallels Desktop 19 is not compatible with MacOS Big Sur. The latest compatible version is version 18....

Hello BRAVO, Please be informed that we have made the required changes on our end and you should by now have received email...