Need Help: Cannot activation for New Mac, too

Discussion in 'Licensing and Activation' started by joey15, Dec 17, 2023.

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  1. joey15

    joey15 Bit poster

    Messages:
    5
    I am a Parallels Desktop 17 user, upgraded from V16 and have keys for V17&V16.

    Parallels Desktop has been logged out of the old machine.
    However, when activating on a new machine, there is a problem that "the old activation key has not been accepted by the license service" .
     
    joey15, Dec 17, 2023
    #1
  2. VigneshD

    VigneshD Bit poster

    Messages:
    3
    I'm having the same issue. were you able to resolve it?
     
    VigneshD, Jan 2, 2024
    #2
  3. joey15

    joey15 Bit poster

    Messages:
    5
    I can't solve it.
    Seems like if you don't pay more, you cannot get any support.
     
    joey15, Jan 2, 2024
    #3
  4. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,
    We have reset your confirmation key. Kindly try activating your Parallels Desktop 17 again.
    Thank you.
     
    Pramesh Boodadoo, Jan 3, 2024
    #4
  5. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,
    We have sent you a private message to request for additional information to proceed further with your request.
    Thank you.
     
    Pramesh Boodadoo, Jan 3, 2024
    #5
  6. joey15

    joey15 Bit poster

    Messages:
    5
    Hello,
    Problem solved. Thanks for help.
    Thank you.
     
    joey15, Jan 4, 2024
    #6
    Pramesh Boodadoo likes this.
  7. ngh

    ngh Bit poster

    Messages:
    2
    Hello,I'm having the same issue.
    please help，thank you
     
    ngh, Jan 9, 2024
    #7
  8. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello,
    We have made some changes.
    Kindly try to activate the license again.
    Regards,
     
    Trishna Oobeyram, Jan 11, 2024
    #8
  9. heisenberg1

    heisenberg1 Bit poster

    Messages:
    5
    Hi,I'm having the same issue.
    please help，thanks
     
    heisenberg1, Jan 12, 2024
    #9
  10. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello @heisenberg1
    Kindly check your personal message.
    Regards,
     
    Trishna Oobeyram, Jan 14, 2024
    #10
  11. CCA

    CCA

    Messages:
    2
    Hi,I'm having the same issue.
    please help，thanks
     
    CCA, Jan 15, 2024
    #11
  12. CCA

    CCA

    Messages:
    2
    CCA, Jan 15, 2024
    #12
  13. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hello,

    We have made the required changes from our end.
     
    Adeboye Adeotan, Jan 15, 2024
    #13
  14. heisenberg1

    heisenberg1 Bit poster

    Messages:
    5
    5 days later no further response from Parallels. They are blocking registration of legally obtained legacy product licenses, no doubt, in a effort to get users to upgrade.
     
    heisenberg1, Jan 16, 2024
    #14
  15. LucasG2

    LucasG2 Bit poster

    Messages:
    1
    I'm going through the same problem. I needed to format my Mac and I can't activate Windows
     
    LucasG2, Jan 23, 2024
    #15
  16. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,
    For us to further assist you, kindly provide us with the following information:
    1. Screenshot of error message you are receiving.
    2. Collect a technical report (right-click Parallels icon in Dock > Help > Send technical data > check "Attach screenshots..." > press Send Report) and provide us with the report's 9-digit ID in reply to this post.
    Thanks.
     
    Pramesh Boodadoo, Jan 25, 2024
    #16
  17. Pramesh Boodadoo

    Pramesh Boodadoo Staff Member

    Messages:
    545
    Hello,
    Apologies for late response.
    We have made the necessary changes. Kindly try again.
    Thank you.
     
    Pramesh Boodadoo, Jan 25, 2024
    #17
  18. hugo13

    hugo13

    Messages:
    1
    i downloaded the free trial version , after it ended i decided to upgrade to the pro version , the problems is that in my account i can see the licence is activated but everi time i launch the app it keep asking for the olber activation key, obiously i dont have one i just paid for the first one 420709027_3724100444486197_7757129863692944401_n.png 416895375_1829459717501887_1142597795270506193_n.png
     
    hugo13, Jan 27, 2024
    #18
  19. Ashley Chumun

    Ashley Chumun Staff Member

    Messages:
    144
    Hello @hugo13
    Thank you for your feedback.
    Please note that you purchased an Upgrade license(Will require a previous key to confirm the upgrade key) instead of a Full key (Do not require any previous key).
    For more information regarding key types, please consult this article https://kb.parallels.com/en/115399.
    As checked on our side, your purchase has already been refunded. If you would like to purchase a full key, kindly follow this link.
    Thanks
     
    Ashley Chumun, Jan 28, 2024
    #19
  20. judyz1

    judyz1

    Messages:
    1
    Cannot activate upgrade license key that had been in use on old mac. Have a new mac and don't have the old (Parallels 14) license key available to activate the Parallels 17 upgrade license key.
     
    judyz1, Jan 28, 2024
    #20
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