Need Help: Cannot activation for New Mac, too

Discussion in 'Licensing and Activation' started by joey15, Dec 17, 2023.

Page 3 of 3
  1. Trishna Oobeyram

    Trishna Oobeyram Staff Member

    Messages:
    277
    Hello @DeanM5
    It looks like you have purchased an upgrade key, which requires an older version of Parallels Desktop in order to upgrade to the latest version.
    We have processed a refund for the upgrade key you purchased, and we suggest you to purchase a full license key.
    Regards,
     
    Trishna Oobeyram, Feb 14, 2024
    #41
  2. kimfyrst

    kimfyrst Bit poster

    Messages:
    2
    Hi.
    I have the same problem on my new Mac......I can't activate with my current activation key.
    I would love some help.
     
    kimfyrst, Apr 10, 2024
    #42
  3. Adeboye Adeotan

    Adeboye Adeotan Staff Member

    Messages:
    381
    Hi Kim,

    Please confirm if you are still experiencing this issue
     
    Adeboye Adeotan, Apr 18, 2024
    #43
  4. kimfyrst

    kimfyrst Bit poster

    Messages:
    2
    I ended up buying a version 19 key.
    But thanks for the quick response.
     
    kimfyrst, Apr 19, 2024
    #44
  5. ZhangJ3

    ZhangJ3 Bit poster

    Messages:
    2
    Hi, I have the same issue being unable to activate PD 18 on a new mac. Please help.
     
    ZhangJ3, Jun 17, 2024
    #45
  6. ZhangJ3

    ZhangJ3 Bit poster

    Messages:
    2
    Hello,I'm having the same issue.
    please help，thank you
     
    ZhangJ3, Jun 18, 2024
    #46
  7. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    528
    Hello,

    We have deactivated the license from the old machine.

    Please retry and let us know.

    thanks
     
    Avinash Bundhoo, Jun 20, 2024
    #47
  8. DanielS99

    DanielS99 Bit poster

    Messages:
    2
    Hello,
    My Parallels desktop 16 standard edition is not installing on a new Mac as it says I have reached its activation limit, can the licence please be deactivated from other machines

    thanks
     
    DanielS99, Jun 21, 2024
    #48
  9. Avinash Bundhoo

    Avinash Bundhoo Staff Member

    Messages:
    528
    Hello,
    Thank you for reaching out.
    We have reset the activation limit for your Parallels Desktop 16 license key.
    Please retry and let us know if you need any further assistance.
    Thanks
     
    Avinash Bundhoo, Jun 21, 2024
    #49
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