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Hello everyone, Thank you for the provided information. We have passed the existing data to our development Team for further investigation. As...

Hello, To aid us in further investigating this issue, kindly collect the following logs by following the steps provided below: Open Terminal on...

Hi, Please confirm wihich of your licenses you are trying to use. Simply provide the first 5 characters

Hi, Please provide the exact error message you are getting

Hi, Which of your licenses are you trying to use?

Hi, The necessary changes have been made. Kindly try again.

Hi, Please provide 1. A document showing proof of ownership of the license e.g screenshot of purchase confirmation 2. The old and new email accounts

Hi MarsupialG, Please provide the Cleverbridge transaction ID as well as the email address

Hello Ian, Thank you for the provided report. We required the report to analyze possible causes of the issue but would appreciate if you could...

Hello, To aid our investigation, kindly reproduce the issue and collect a technical report (click the Parallels Toolbox icon > Settings (Gear)...

Apologies for the delayed response Julian. Thank you for the provided recording. As a final confirmation, please indicate if you have a VPN or...

Hi Kevin, We have been unable to reproduce the issue. Please reproduce the issue and collect a technical report (click the Parallels Toolbox...

Hi Scott, please collect a technical report while the issue is being reproduced (click the Parallels icon > Help > Send technical data > check...

Hi Kim, Please confirm if you are still experiencing this issue

Hello, Kindly share with us proof of the transaction(s) e.g a screenshot

Hi Mayumi, A refund request for your purchase has been submitted for processing as you requested in your other thread

Hi Martin, We have made the required changes. Kindly try again

Hi Mac, We have made the required changes. Kindly try again

Hi Bruno, Our Development team is still working on this. As soon as we have an update, we will provide one

Hello ZhoanK, To help us troubleshoot this issue, 1. Please collect a technical report while the issue is being reproduced (click the Parallels...